Refund & Cancellation Policy

1. General Cancellation Policy

• Cancellations must be made in writing via email to info@evagaentertainment.com with the booking details.
• The refund eligibility depends on the type of service booked and the time of cancellation prior to the event date.
• A cancellation request will only be processed if it adheres to the timeline and terms specified below.
• A processing fee of 5% will be deducted from all refunds and rescheduling to cover administrative costs.

2. Cancellation & Refund Structure

For Vendor-Provided Services

• More than 30 days before the event: 100% refund
• 15-30 days before the event: 75% refund
• 7-14 days before the event: 60% refund
• Less than 7 days but before 48 hours of the event: 25% refund
• Less than 48 hours before the event: No refund

3. For Venue Bookings

• More than 60 days before the event: 80% refund
• 30-60 days before the event: 50% refund
• Less than 30 days before the event: No refund

4. Short Notice Cancellation

• If a booking is made within 7 days of the scheduled service date, it will be considered a short-notice booking.
• If canceled before 48 hours of the event date, 50% of the amount will be refunded.
• If canceled within 48 hours of the event date, no refund will be provided.
• Rescheduling requests for short-notice bookings will be subject to vendor approval and may incur additional charges.
• A non-refundable deposit of 10% will apply to all short-notice bookings.

5. Rescheduling Policy

• Requests for rescheduling must be made at least 15 days prior to the event.
• Rescheduling is subject to vendor availability and may involve additional charges.
• If rescheduling is not feasible, the cancellation policy will apply

6. Force Majeure & Exceptional Cases

• If an event is canceled due to unforeseen circumstances beyond control (natural disasters, pandemics, government restrictions), Eevagga will work with vendors to facilitate rescheduling or offer partial refunds based on vendor policies.
• Refunds or credits will be provided on a case-by-case basis after discussion with all involved parties.
• Customers may be eligible for a 10-15% refund even for cancellations within 48 hours due to extreme emergencies (medical, legal, etc.), subject to verification.

7. Vendor-Initiated Cancellations

• If a vendor cancels a service, Eevagga will either:
• Offer a full refund.
• Arrange a replacement vendor of similar quality and pricing
• In cases where replacement services are provided, no additional refund will be issued.

8. Refund Processing

• Approved refunds will be processed within 5-7 business days.
• Refunds will be issued to the original payment method used at the time of booking.
• Eevagga is not responsible for delays due to bank processing times.

9. Contact & Support

• For any queries related to cancellations or refunds, please contact our support team at:
• Email: info@evagaentertainment.com
• Helpline: +91 8296157611 (Available 10 AM – 7 PM IST)

10. Refund & Cancellation Policy for Partial Payments

• For cancellations before the final payment is made:
• The refund will be calculated based on the total booking value, and any deduction will be made from the amount already paid.
• For cancellations after full payment:
• The standard refund policy applies.
• Processing Fee: A 5% fee will be deducted from all refunds.
• Rescheduling: Customers can reschedule instead of canceling (subject to vendor approval), with a nominal fee instead of a full deduction.
• Late payments may attract 3% surcharge or risk booking cancellation (based on vendor terms)
• Gifting and customized memorabilia require full payment at the time of booking and are non-refundable due to the nature of customization.